Frequently Asked Questions

• What happens after I place an order?

After you place an order on www.e-gerovital.com, a confirmation email will be sent to the email address you provided us. Another email will be sent to the same email address once the order has been shipped to you. Please note that all products available on www.e-gerovital.com are subject to Availability [see the ?Terms & Conditions].

Immediately after an order has been submitted and payment accepted, an automated sales invoice would be forwarded to the email address that was provided in your order details.
This invoice should be reviewed, and retained for any further references.

Currenly we are able to accept credit card payments [Visa, MasterCard, Diners Club and JCB] and bank transfers. Please note that if you decide to pay for your order with a bank transfer, your order will be shipped out only after the payment is received in our processor?s bank account.

Yes - if you want to have your order shipped to a different location than the billing address, all you have to do is to fill in the new delivery address as a step of the checkout process.

Currently we can provide two shipping methods:

* EMS [Express Mail Service] -- EMS is an international cross-border express mail service which ensures the dispatching of goods world-wide.
* PRIORIPOST ? PRIORIPOST is the Romanian Post?s domestic service with a widest network which allows the sending of documents and goods.

Processing and validating order details normally takes one or two business days, after
which time approved orders are forwarded to one of our shipping agents. Orders are processed and shipped out Monday through Friday, excluding holidays. Your order?s delivery process usually takes between 1 and 2 weeks - depending on the shipping method that you have chosen for delivery and the country that the order was shipped to. However, as some delays may occur due to third parties please be patient and don?t hesitate to contact us via email at support@e-gerovital.com.

Customers may contact our customer services by email at support@e-gerovital.com and/or through our website. A customer support staff will respond to all inquiries within 12 to 36 hours.

It is our experience that almost all countries will accept Gerovital products for import.  In practice and in theory most countries allow the importation of  cosmetic products anyway  for personal use.