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Shipping and Tracking
www.e-Gerovital.com will
ship your order the same day we will receive the authorization from
your credit car dissuing bank.
All purchases are shipped with one of our shipping agents [we usually use the
Romanian Parcel Service unless we otherwise advised by You]. Orders are
processed and shipped out Monday through Friday, excluding holidays. Your order’s
delivery process usually takes between 1 and 3 weeks depending on the carrier
and the shipping method that you choose for delivery and the country that the
order is shipped to. However, as some delays may occur due to the carrier. So
please be patient and, if that is the case, please contact us by email at support@e-gerovital.com.
www.e-Gerovital.com will not be held responsible for any unanticipated delays
caused by third parties.
A shipping confirmation may be requested by the customer approximately one to
three business days after submitting an order. In addition, we will email a sales
invoice immediately after an order is placed for confirmation that your purchase
has been accepted for processing.
To ensure the security of your delivery, we are unable to provide you with details
on our communications with our shipping agents. However, we do provide tracking
numbers or scanned shipping invoices upon request, and maintain tracking numbers
or shippping invoices for each delivery. At times, there may be an error in providing
this information to customers. As this information is provided to us by
our shipping agents, customers may submit another request for further clarification. We
are not liable and/or responsible for any losses or damages that may arise given
such an occurrence. If you have questions about the delivery of your purchase,
an e-gerovital online personal customer suport agent will be pleased to assist
you via email at support@e-gerovital.com .
Sales Tax and Custom & Duties
Customers are responsible for providing a full valid address, including
apartment number if applicable, for delivery. They are responsible
for arranging mail forwarding if they are moving, and for putting a
vacation hold if they do not anticipate that they will be at home when
the package is due to arrive. Customers are entirely responsible for
ensuring the receipt of the package, and www.e-Gerovital.com WILL
NOT BE RESPONSIBLE for returned orders due in part by customer negligence.
Given the fact that www.e-Gerovital.com ships worldwide, we do not charge federal,
state, local or county taxes on online transactions. However, it is the customer’s
responsibility to ensure proper payments as required by applicable laws.
Therefore, please note that your on-screen transaction total DOES NOT reflect
any estimated local taxes. The actual sales tax should be calculated by
you when your order is shipped. The customer is also responsible for all customs
and duties at the point of entry into the country of destination.
All purchases are shipped with one of our shipping agents. Orders are
processed and delivered Monday through Friday, excluding holidays. Your orders’s
delivery process usually takes between www.e-Gerovital.com cannot be responsible
for unanticipated and 3 weeks depending on the carrier that you choose for
delivery and the country that the order is shipped to. However, as some delays
may occur due to the carrier, please be patient and, if that is the case,
please contact us by email at support@e-gerovital.com.
Refund and Exchanges
www.e-Gerovital.com wants
to ensure your continued satisfaction. For our online purchases,
we are able to accept merchandise not used for a refund or exchange
when accompanied by the original sales invoice and only if the products
you ordered are sent back to our official address.
Customers MUST contact our customer services via email at support@e-gerovital.com within
10 business days from the date of delivery. Additionally, all products
must be returned to us at your expense within the 10 business days
from the date of delivery. Our return address can be obtained from
contacting our customer services or from the Contact section of our
website. In returning your merchandise, you are required to obtain
a tracking number from the shipping agent and provide us with this
information. Any returns without a tracking number or requests made
past the expiration period will not be honored unfortunately.
Unacceptable reasons for a refund or exchange may encompass, but is
not limited to, the following:
* Color(s) of the merchandise are darker/lighter than displayed
* Merchandise had minor color differences from the picture
Easy-to-follow instructions for returning merchandise will be provided
by a customer services support staff after receiving your contact.
However, in order to avoid such a stage, clients are advised to clarify
unclear issues before placing any orders. Please ask any questions
you may have before ordering to prevent any potential problems. Every
effort will be made to ensure a prompt refund and an email notification
will be sent once the return has been processed.
Changes/Cancellations
If you wish to cancel or modify your order, please send an email as
soon as possible to support@e-gerovital.com We will make every effort
to accommodate your request. However, once a product has left our premises
for processing and shipping, the purchase cannot be cancelled or modified.
In this case, please refer to our return policy and return your purchase
once you have received it. If you would like to purchase a different
product, please visit our website or contact an www.e-Gerovital.com
online customer support representative through email at support@e-gerovital.com.
Contact Us
For additional assistance concerning our online store or your online
purchase, please feel free to contact us via email at support@e-gerovital.com.
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